Privacy Notice
Updated on: 1 May 2025
Solara AI Inc. (called “Solara AI” or “we” in this policy) values your privacy. This notice describes how we gather, use, share and safeguard information when you visit our website solaraai-hk.com or use our AI trading platform, together referred to as the “service”. Please review these terms before using it. If you disagree with this policy, please do not access the service.
1. Data we collect
1.1 Data you submit
When you open an account or use the service, we may gather the information listed below.
- Identity-check details: Your name and date of birth.
- Contact details: Email, telephone number and postal address.
- Financial details: Broker API keys limited to read-only or trade execution, investment aims and risk tolerance. Broker passwords and card numbers are not stored.
- Account details: Username, strategy preferences and notification choices.
- Communications: Messages you send through support channels or email.
1.2 Automatically captured data
Using the service automatically records certain technical information.
- IP address, browser and browser version, plus operating system.
- Pages opened, tools used, time on site and click activity.
- Device identifier and mobile advertising identifier, where available.
- Details about cookies and similar tracking tools (see our Cookie Policy for further information).
1.3 Data supplied by third parties
Information may come from identity-check providers, fraud-prevention services and analytics partners. We may match or combine it with our records to improve accuracy and protection.
2. How information is used
Collected information may be used for the purposes below.
- To open and administer accounts and deliver the service.
- To transmit trading signals to linked brokers and process or execute orders automatically.
- To tailor your experience and show market information aligned with your interests.
- To send essential messages about verification, trading activity and security events.
- To send promotional messages where you have agreed or the law allows it.
- To identify, examine and stop fraud, illegal conduct and other misuse.
- To comply with relevant legal and regulatory duties.
- To test, enhance and build features using aggregated or anonymised information.
3. Processing grounds (EEA and UK users)
For people living in the European Economic Area or the UK, processing relies on the legal grounds below.
- Contract performance: To supply the services you ask us to provide.
- Legitimate interests: To protect the service, prevent misuse and make improvements.
- Legal requirement: To satisfy financial, regulatory and tax obligations.
- Consent: Used for marketing and non-essential cookies. You can revoke consent at any point.
4. Parties receiving information
We do not trade personal information. It is disclosed only when necessary to the parties described below.
- Service suppliers: Cloud hosting, email, analytics and support providers acting under contractual data-protection requirements.
- Linked brokers and exchanges: Only the API instructions required to carry out the strategies you specify.
- Government and public bodies: Where legislation or a court requires disclosure, or where needed to safeguard our rights.
- Business transferees: Data may be disclosed as part of a merger, acquisition or asset sale. Any successor must follow this Policy.
5. Transfers across borders
Solara AI offers services internationally. As a result, your information may be sent to and handled in locations beyond your country of residence, including the United States and countries within the EU. When applicable, we apply suitable safeguards for cross-border transfers, including standard contractual clauses adopted by the European Commission.
6. Keeping data
We keep personal information while your account remains open or for as long as needed to provide the service. Following cancellation, some records may remain for up to seven years to satisfy financial regulatory duties. Aggregated and anonymised analytics may be retained without a fixed end date.
7. Your data rights
Rights available to you may depend on the law applicable where you live.
- You may ask for access to the personal information we hold about you.
- You may request correction of information that is wrong or incomplete.
- You may request erasure of personal information, sometimes called the right to be forgotten.
- You may object to certain uses or ask us to limit processing.
- Data portability: you may request your information in a structured, machine-readable form.
- You may withdraw consent without changing the lawfulness of processing completed before withdrawal.
To exercise any of these rights, please contact Our usual response time is 30 days.
8. Security protections
Data in transit is protected with TLS 1.3 and stored data with AES-256, alongside standard safeguards including multi-factor authentication, role-based permissions and annual independent penetration testing. No safeguard can promise absolute security. Use a strong, unique password and switch on two-factor authentication.
9. Cookies and similar tools
Cookies and comparable tracking tools help us deliver and enhance the service. Further details are available in our Cookie Policy.
10. Personal information concerning children
The service is intended for people aged 18 or above. We do not knowingly gather personal data from minors. If you think we may have received such data, please get in touch. Following verification, we will remove it without undue delay.
11. Updates to this policy
This privacy policy may be revised from time to time. Significant updates will be communicated on the website or by email. Continuing to use the service once an update is effective means you accept the amended policy.