Your Solara AI questions, answered
Before you begin with Solara AI, explore answers to questions commonly raised by our customers.
Here you can find answers about Solara AI, including account creation, identity verification, the minimum deposit (£250), withdrawals, information handling and AI functions. The explanations also highlight what to review before opening an account and how to use the platform with risk in mind.
Online trading can lead to the loss of some or all invested funds. Solara AI makes no promise of returns. AI analysis and alerts are intended only to organise information, and you remain accountable for your final choices. Please read the Privacy Policy, Terms of Use and Cookie Policy in the footer as well.
For assistance, contact the English-language team through the Contact page. We can provide information on registration, supporting documents, expected funding times, and dashboard settings for desktop and mobile.
Before you sign up, read the Terms of Use and Privacy Policy so you understand your account responsibilities, rights and the way personal information is handled.
Your Solara AI questions, answered
Before you begin with Solara AI, explore answers to questions commonly raised by our customers.
What does Solara AI do, and how is it used?
Solara AI uses AI to help analyse markets. Track equities, FX, digital assets and commodities as conditions change, then organise key developments through alerts, dashboards and risk tools. It does not place orders automatically; it is an information service to help inform your own trading choices.
Is the platform suitable for someone new to trading?
Yes. Solara AI is built for both first-time users and experienced traders. Hong Kong users can complete sign-up, funding and core tasks with English instructions. After learning the essentials, you can explore richer charts and configurable alerts at your own pace.
What measures protect my information and money?
Connections are protected with TLS 1.3, while stored information uses AES-256 encryption. The service also supports two-factor authentication, identity checks and audit records. Investing can still result in the loss of part or all of your capital. See the Privacy Policy and Terms of Use for details on data processing.
What factors matter when assessing investment performance?
No particular return or outcome is promised. Results can be affected by the amount committed, trading approach, market conditions and risk controls, and historical performance is not a guide to future results. Do not commit essential living funds; only use money you can afford to lose.
What markets and asset classes are available to follow?
The platform can cover several asset groups, such as cryptocurrencies, foreign exchange, equity indices and commodities. Prices, alerts and order records can be reviewed in one place, with major instruments relevant to Hong Kong users available where supported. The instrument list may change over time.
Can I access Solara AI from a mobile phone?
Yes. Solara AI works through leading iOS and Android mobile browsers and is also available through the mobile app. Watchlists, preferences and notifications can carry across devices, allowing market monitoring away from your desk. Signal push alerts are available too.
How do I reach English support from Hong Kong?
For questions about accounts, funding, withdrawals or platform functions, use the Contact page. Chat and email assistance operate on business days, and security-sensitive enquiries can be submitted around the clock.
Once I register, which steps are required before using the platform?
Complete the sign-up form, pass the identity checks and fund the account with the minimum amount (£250). After the necessary reviews, dashboard access may be available that day. The tutorial walks you through each stage.